Technical Field Service

VentOcean provides technical field services for marine equipment and systems, supporting the operational continuity, equipment reliability, and long-term performance of our customers' assets. Our services include commissioning, maintenance, troubleshooting, repair support, technical inspections, and operational technical assistance, all planned and executed in accordance with OEM requirements, international standards, and on-site operational conditions. Working closely with manufacturers, shipyards, shipowners, fleet operators, and other project stakeholders, our experienced field service engineers deliver fast, reliable, and solution-oriented support through on-site attendance, remote technical assistance, and engineering consultancy. All field service activities are carried out in full compliance with health and safety regulations, manufacturer requirements, and technical best practices, with comprehensive service reports ensuring complete documentation and full traceability of the work performed.

Authorized Service Scope
VentOcean operates as an authorized service provider in Türkiye for selected OEMs, primarily Neuver Maritime (formerly Tenfjord, Frydenbo, Rolls-Royce, and Kongsberg branded rudder and steering gear systems) and Novenco Marine & Offshore. Technical field services for these brands are carried out in accordance with OEM service procedures, technical documentation, and certification requirements.

Commissioning and Initial Installation Support
Commissioning and initial installation activities for new equipment and systems are carried out in line with relevant OEM technical documentation and project requirements. During installation, technical inspections and required records are performed to support proper entry into service as planned.

Maintenance and Repair
Within the scope of technical field services, planned maintenance activities are carried out, and repair or corrective intervention works are performed when required. Maintenance and repair activities are planned by taking into account manufacturer recommendations, existing operating conditions, and operational priorities.

Remote Technical Support
Remote technical support services are provided, where applicable, as an alternative or complementary solution to on-site intervention. Technical assessment, guidance, and information exchange activities are conducted based on available data and technical documentation.

Fault Diagnosis and Technical Evaluation
Fault diagnosis activities related to systems and equipment are carried out within structured technical inspection and evaluation processes. The objective is to identify the source of the fault and define the necessary technical actions.

Training and Technical Documentation Support
When required, technical briefings, documentation support, and limited-scope training related to equipment operation and maintenance are provided. These activities aim to support the correct and safe operation of the equipment.

Technical Field Service

Commissioning & Start-Up Support
Maintenance and Repairs
Remote Technical Assistance
Troubleshooting & Fault Analysis
Training & Technical Documentation

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